Support Policies and SLAs
Support Policies
- Global Customer Services Support Resource Guide
- Grace Periods Policy
- Lab Units Usage Policy FAQ
- RMA Process and Policy
- Secondary Market Policy
- Third Party Components Support Policy
- Archived Policies
Service Level Agreements (SLAs)
- Cloud NGFW for Azure Service Level Agreement
- Cloud NGFW for AWS Service Level Agreement
- Cortex Service Level Agreement
- IoT Security Service Level Agreement
- Prisma Access Service Level Agreement
- Prisma Cloud Service Level Agreement
- Prisma SD-WAN Service Level Agreement
- Strata Logging Service (formerly Cortex Data Lake) Service Level Agreement
- Service Level Objectives
Other Documents
Recommended Resources
Whitepaper
Palo Alto Networks UK Telecoms Security Act – Alignment Statement & Security Declaration
This document provides an overview of Palo Alto Networks alignment with the published UK Telecommunications Security Act Code of Practice - Assessing the Security of Vendor Equipment.
Research Reports
Frost Radar™: Cloud Workload Protection Platforms, 2023
Cloud workload protection platform (CWPP) solutions evaluated by Frost and Sullivan in the 2023 Frost Radar report help organizations match the CWPP to their needs.
Datasheet
Prevention-based Architecture Transformation Checklist
prevention-based architecture, transformation, professional services
Datasheet
Migration Service from Traps ESM to Traps Management Service
Palo Alto Networks offers professional services to help you transition from your existing Traps Endpoint Security Management (ESM) implementation over to cloud-based Traps Management Service (TMS).
References and Case Studies
Global Employment Solutions Case Study - Palo Alto Networks Prisma SD-WAN
Global Employment Solutions can deploy sites faster with Prisma SD-WAN.
Event
The Power of AI in Action
Security teams have an important job: to protect the organization from an ever-evolving threat landscape. With growing amounts of data, ever-changing threats and the sheer volume of security alerts, this can feel overwhelming. But there is a better way. It’s time to empower your security analysts to do more with less. Unite your SOC capabilities into a single SecOps platform and reduce operational complexity, quickly and accurately stop threats at scale and accelerate incident remediation. Join Gary Spiteri, Senior Systems Engineer Specialist, in this 30-minute session. We will discuss: Humans and the SIEM-centric SOC. Today’s challenges and problems to solve. Resolving more with automation. Sneak peek into Cortex XSIAM, an AI-driven platform. Rethink and transform your security operations with AI. Register now.